Motor trade cover explained

Defective Workmanship Insurance

Defective workmanship cover may insure liability or resulting physical damage caused by an accidental error in repair, service or fitment. It normally does not pay simply to redo poor work, replace the defective part, improve the original job or honour a guarantee—unless the policy wording expressly grants that cover. The trigger, exclusions and definition of damage must be checked in the actual schedule and wording.

What is normally covered

  • Resulting damage to other parts of a customer’s vehicle after negligent work
  • Legal liability arising from an insured workmanship error
  • Accidental omission during service or repair that causes later physical damage
  • Damage caused by incorrect fitment, torque or assembly, subject to wording
  • Defence costs where the insurer has agreed to defend a covered liability claim

What is normally excluded

  • The labour cost of simply redoing defective work
  • Replacement of the defective component itself
  • Performance guarantees or making the work better than originally contracted
  • Known defects, deliberate shortcuts or work outside declared activities
  • Wear and tear or breakdown unrelated to the work
  • Liability assumed only under a contract or warranty
Realistic claim example

An incorrectly fitted oil filter causes engine damage

A workshop services a customer’s bakkie. The oil filter is not seated correctly, oil escapes on the N1 and the engine seizes.

How cover may respond: A suitable wording may cover the resulting engine damage and the workshop’s legal liability.

Important: It would normally not cover the price of refitting the oil filter or refunding the original service merely because the service was poor. Some wordings also exclude the component being worked on.

Who needs this cover

  • Mechanical workshops and engine rebuilders
  • Panel beaters and structural repairers
  • Auto electricians and diagnostic specialists
  • Tyre, exhaust, towbar and accessory fitment centres
  • Tracking, security and audio installers

Information insurers require

  • Detailed description of every repair and fitment activity
  • Maximum vehicle and job values
  • Staff qualifications, supervision and sign-off procedures
  • Job cards, torque records, diagnostics and quality control
  • Parts sourcing and supplier recourse
  • Workmanship and liability claims for at least three years

What affects the premium

  • Complexity and safety-critical nature of work
  • Turnover and number of jobs
  • Maximum foreseeable resulting loss
  • Technician experience and quality controls
  • Extent of cover, retroactive date, limit and excess

Get cover based on your actual risk

Tell us what vehicles you handle, where they are kept and how they are used. A specialist can compare suitable terms and explain the important conditions before you bind cover.

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This is a general explanation, not advice or a policy contract. Cover is subject to the insurer’s schedule, wording, limits, excesses and conditions.